Vigillantz Camera Help

  • What cameras are compatible with Vigillantz?

Vigillantz is compatible with most security cameras on the market today, including older analog models.

  • Does Vigillantz sell cameras?

Yes. Vigillantz can work with your existing cameras or set you up with new ones at competitive prices.

  • Do Vigillantz cameras record audio?

The Vigillantz platform is fully compatible with audio. We sell audio cameras that can be used with most audio cameras on the market today.

  • What length of video retention does Vigillantz offer?

Vigillantz can be customized to meet your needs, including the number of cameras, streaming quality, and length of retention. Whether you need 30, 90, or 365 days of retention, Vigillantz can create the right plan for you.

  • Is Vigillantz a cloud-based solution?

Vigillantz is a cloud-first video security solution. We make your video and data available from anywhere, anytime, so you can remotely monitor your business in real-time.

  • Does Vigillantz work with many camera brands?

Yes. Vigillantz is compatible with most business security cameras on the market. If you don’t see your security camera models on our camera compatibility chart, we might still be able to integrate with them. Please reach out for a free virtual security walk-through.

Vigillantz service contract

  • How much does Vigillantz cost?

Vigillantz’s price is variable based on the number of cameras, video quality, retention, etc. If you’d like to get a quote, please contact us.

  • Does Vigillantz work with proprietary hardware?

Vigillantz is a technology agnostic platform. We work with almost every security camera available on the market as well as over 300 partners to make it as cheap and easy as possible to start benefiting from the business insights that are only possible when you connect video to other data. We install a small fully guaranteed and hands-off appliance on site, with no proprietary hardware to purchase.

  • I already have security cameras, do I have to buy all new ones?

Vigillantz is compatible with most business security cameras on the market. If you don’t see your security camera models on our camera compatibility chart, we might still be able to integrate with them. Please reach out for a free virtual security walk-through. If you do need new security cameras, Vigillantz can source and install them at very competitive prices.

  • I don’t have security cameras, can Vigillantz help me find the right option for my business?

Yes, Vigillantz is an all-in-one video surveillance solution. We can source and install security cameras to maximize coverage.

  • Do I have to pay for updates or maintenance of Vigillantz equipment?

No, Vigillantz’s subscription includes automated security updates, fully guaranteed and hands-off equipment, health checks, and many new features each year, for example Threshold Notifications.

Vigillantz installation

  • How long does it take to get Vigillantz?

It is hard to give you a specific timeline for installation as it depends on the size of your location, where you are, whether you need new security cameras, if a custom POS integration is required, etc. However, we strive to get first and further locations up and running as soon as possible.

  • Why does Vigillantz involve hardware?

Vigillantz is a cloud-first video security solution supported by a fully warrantied and hands-off local storage appliance.

Using Vigillantz

  • How do I access Vigillantz?

Vigillantz is incredibly easy to use. It is designed to make it as quick as possible to set up and become a pro. However, we provide onboard and ongoing support to every site. We make sure you get the most out of the Vigillantz platform. You can access your account here.

  • How do I learn how to use Vigillantz?

Vigillantz has a great team of Customer Success Managers (CSMs) waiting to help you. While the Vigillantz platform is easy to use and we are confident that you could figure it out on your own, we leave nothing to chance. Our CSMs come from diverse industry backgrounds, so we can pair you with someone who has worked in your industry and knows the specific value Vigillantz brings to organizations like yours.

  • What do I do if I need help figuring something out after hours?

Vigillantz offers a variety of customer service options. You may contact us using the platform-based chat system, send us an email, or call our service line. In all cases, we are available 24/7 to help you with whatever you need.

Vigillantz Integrations

  • Does Vigillantz integrate with point of sale (POS) systems?

Yes, Vigillantz integrates with dozens of POS systems.

  • I already have a POS system I love, do I have to replace it?

No. If Vigillantz doesn’t currently integrate with your preferred POS system, we’ll try to find a way to make it work.

  • Does Vigillantz integrate with access control systems?

Yes, Vigillantz integrates with several access control systems.

  • Does Vigillantz integrate with scheduling software?

Yes, Vigillantz integrates with several scheduling software solutions.

  • Does Vigillantz integrate with alarm systems?

Yes, Vigillantz integrates with several alarm systems. Vigillantz also offers Video Alarms, which can enhance or replace traditional alarm systems or security guards for many businesses.

Business security and surveillance

  • What is in a business security camera system?

A complete business security camera system includes a lot more than just cameras:

  • Business security cameras
  • Data storage
  • Internet connection
  • Video analytics
  • What is cloud video surveillance?

At Vigillantz, we consider cloud video surveillance as a security system that is always on, always compatible, always available, and always up to date. Vigillantz’s cloud video security platform has many advantages over traditional security:

  • Save and share
  • Remote monitoring
  • Everything in one place
  • Proactive monitoring
  • Off-site cloud video storage backup
  • Constant improvements
  • Health checks
  • Scalability
  • What is remote video monitoring?

Remote video monitoring is a way to improve security while cutting costs. As businesses expand to more than one location, senior management needs a way of monitoring all of their premises from anywhere.

  • Why is footfall counting important?

People counting is the first step to calculating loads of valuable metrics:

  • Conversion rates
  • Speed of service
  • Average revenue per visitor
  • Average duration of visit
  • Heatmaps and zone counting


  • What is loss prevention/asset protection?

Asset protection and loss prevention are management strategies to reduce shrinkage, theft, and other forms of overhead. These departments can also include the physical security operations of the business and the parts of employee training and onboarding focused on employee theft.

More questions about Vigillantz

  • I’m interested in Vigillantz. How do I get in touch with someone to learn more?

If you’d like to see what Vigillantz’s cloud video security can do for your business, sign up for a demo today.